Returning regular price items:
•Our policy is to satisfy each and every customer.
•We will gladly accept your return within 14 days from the date of your purchase.
•Returns and exchanges will be processed within 30 days of receipt.
•Items showing wear or not packaged properly will be returned to you without credit.
What about returns on sale merchandise?
•There are no credit card refunds on sale merchandise.
•All customers returning items on sale will be issued an online store credit via E-mail.
•The online store credit will be valid for one year from the issued date.
What if I have a question?
Our customer service department is open Monday-Saturday 10am-7pm, EST. You can call us at 1-215-567-3247. You can also e-mail us at firstname.lastname@example.org.
How do I return something?
Please call us at 1-215-567-3247, or e-mail our customer service department at email@example.com to receive a return authorization number. Once you receive your return authorization number, you can ship your return back to us with the carrier of your choice. Remember to put the return authorization number on the outside of the package so it can clearly be seen.
Can I Place My Order Online and Pick It Up In Store?
Yes! We now offer In Store Pick-Up for your order. During the checkout process, select “Store Pick-Up” as your Shipping Method. After you place your order, you will first receive an order confirmation e-mail. When the item(s) you have ordered are available for pick-up, you will receive a Pick-Up Notification E-mail listing your pick-up time. Please allow a minimum of 2 hours for us to prepare your order. End of day orders placed after the 2-hour window will be ready the next morning. To pick-up up your merchandise, you will need to present a valid photo ID, as well as the confirmation number (WO) of your order and credit card used at checkout.
|Order Value||Shipping & Handling Charge|
|$1499.01 & up||$46.00|